Get in touch with our friendly Services Team for assistance with Payroll, Admin, Training, or Award building
Sometimes you need a little extra help, and that's perfectly fine! You can reach out to the foundU Services team for support and to save time when needed. Whether it’s assistance with data entry, a task for our development team to help change details in bulk, or payroll processing support during the holiday period, we are here to help!
How does it work?
- Fill in the appropriate form - We can then direct your request to the right place!
- We'll provide you with a Quote - You can then review and accept it!
- We will get the job done and add the fee to your next invoice!
These services won’t change the support you already receive from our Help team and your Customer Success Manager. However, tasks beyond our standard offering will incur a fee. This means our expert team can track, action, and manage these tasks much more efficiently for you.
Contact us: If you have any questions, please don’t hesitate to chat with your Customer Success Manager or our helpful Support team.
In this article, we will cover:
- The service offered by each portion of our Services team
- All relevant fact sheets, which include pricing for each service
- A form to fill in to register your interest with each Services team!
Select the appropriate section below to access the fact sheets of the different services and the sign-up form.
Please note: Pricing in these documents is current as of May 2025, and may be subject to change.
If you are looking to sign-up for assistance with your Rate Rises, you can find that information in this article.
Depending on your requirements, the foundU team can assist in processing your payroll on an ad hoc or ongoing basis.
Payroll Administration support service use cases
- Need your payroll processed while your payroll team is on leave
- Need someone to act as your payroll function on a long-term basis
- Assistance in creating and processing adjustments or back payments
- Manual payroll edits for anything that’s not automated
Payroll Administration support service fact sheet
Once you have filled in the form, someone will then be in touch to provide further information and if applicable, book a Scoping meeting to understand more about the requirements of your payroll needs.
Please note: Pricing in this document is current as of May 2025, and may be subject to change.
If you need some help with a big administrative task but don't have the time to do it - Our Admin Services Team can help!
If you don’t have the time to get your data in order, we understand and can help! foundU Admin Services provides 2 tiers of data entry options to choose from:
- General Administration tasks - This covers basic data entry that doesn’t require any platform or payroll expertise. This could be anything from ‘cleaning up data’ for imports to setting up multiple rosters in the system.
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Advanced Administration tasks - This covers any data entry work that requires a degree of platform or industry expertise.
Administration Services use cases
- Setting up / updating rates books and Operations
- Applying positions to Employee Profiles
- Uploading documents against Employee profiles
- Collating or investigating data for audits
- Updating the Onboarding workflows in your platform
- Restructuring platform setups
Administration Services fact sheet
Once you have filled in the form, someone will then be in touch to provide further information and if applicable, book a scoping meeting to understand more about the requirements of your admin task.
Please note: Pricing in this document is current as of May 2025, and may be subject to change.
If you've already explored our included training and Masterclasses available in the Help Centre, but are seeking a more personalized training experience that caters specifically to your needs, our dedicated Training Team is here to assist you!
Check out our Custom Training Services guide for more information on the types of custom sessions our team offers, as well as the training process.
Check out our Training Packages guide
If you have already visited our Awards section in the Help Centre but need further guidance on creating or modifying an Award, you may find our Award Building Process guide helpful, as it includes pricing for Award services.
This guide also provides clarity on where foundU can help and your responsibilities in interpreting your Award should you require our services in building one.
Our Award Building Process
- We support customer-driven award configuration but realise in some instances you may require additional help.
- We offer pre-set summaries and templates for certain Awards but will require you to review the interpretation and provide written confirmation for these to be used in your platform.
- Where pre-set summaries are not available, you are required to provide us with the necessary interpretation.
- We offer 15-minute consultations to help you understand the rules once they are implemented on your platform. However, we cannot provide any advice on interpreting the rules.
- We will always encourage you to test and confirm any awards using the Award test feature.
Award Services use cases
- You need one of our pre-set summary Awards built into your platform.
- You need a Custom Award built into your platform.
Our Building Awards process fact sheet
Once you have filled in the form, someone will be in touch to provide further information and, if applicable, book a scoping meeting to better understand the requirements of your award.
Please note: Pricing in this document is current as of September 2024, and may be subject to change.