Meet Milton your foundU AI assistant
foundU AI provides quick answers and guidance when you need it. Whether you're new or experienced, it offers clear, helpful support to help you navigate the platform, understand tools, and follow instructions for common tasks without delay.
How foundU AI supports you and your business:
Quick answers, when you need them, no waiting in queues
Searches both Employee and Admin Help Centres to find the most relevant information
Escalates to our support team when required for more complex queries
Provides source links so you can learn more and explore topics in detail
With foundU AI, help is always within reach, helping you work more efficiently and with confidence.
In this article, we will cover:
- Accessing foundU AI
- Using foundU AI to help answer your questions
New to foundU? Learn the basics of using the platform by watching our Core On-Demand Webinars.
The foundU AI tool is available on this page only and can be accessed quickly from the bottom right-hand corner. Simply select it to open.
From here, you will have 3 options:
- Ask a question - This opens up the chat, where you can add your enquiry.
- Search for help - Search the help centre directly for an article.
- Login in to foundU - Use this to log in to your foundU platform.
To use the chat, simply type your question, and foundU AI will do all the hard work by searching both help centres to provide you with a tailored response.
When foundU AI answers your question, you may notice numbered sources included in the response. These numbers link directly to relevant help guides and articles, so you can easily view more detailed information if needed. This ensures the answers you receive are backed by trusted, up-to-date content from our help centres.
If you’d prefer support from one of our fantastic team members, that’s always an option. Simply ask foundU AI for more help or let it know you’d like to speak with support, and it will help connect you with our team by creating a ticket.